Terms & Conditions

We take every effort to ensure that the information contained within our website is correct and up-to date. We reserve the right to change, amend or update any information at our discretion.

Colour Information & Image Representation

All images used on Scensationalperfume.co.uk are for illustrative purposes only and may not accurately represent the actual product being shown. The colours of products depend on the monitor you use and may not be accurate.

Distance Selling

In accordance with the new E.U directive on distance selling (Distance selling Act regulations 2000) you have the right to cancel your order within 7 working days of receipt of the goods. If you cancel the order after the delivery process has begun, you will be liable for any services included, such as, postage and packaging, gift- wrapping (if requested) and the return postage Please ensure that the goods are returned as delivered by us, un-opened and fit for resale. Upon receipt of the notice of cancellation we will refund the relevant part of the purchase price within 30 days. Please ensure you enclose the order number, Name and Address and a cover note requesting a refund Send the goods to: Scentsationalperfume.co.uk 46 High Street, BUXTON, Derbyshire SK176HB

Privacy

Click here to view our privacy policy.

Money back Guarantee:

You can shop with us with complete peace of mind. If there is any reason that you are not completely satisfied with your purchase, just return it to us within 28 days of delivery for a no quibble refund or exchange. Unfortunately for reasons of hygiene we will not replace or refund items that have been opened or any seals have been broken unless the product is faulty and does not comply with the selling contract. This does not affect your statutory rights. Please include a brief note including your order number, name, address and an explanation why you wish to send the item(s) back. Any parcel being returned damaged due to insufficient packing by the customer may receive a part refund at the discretion of the Management team.

Delivery arrangements

For all information relating to delivery costs and delivery terms and conditions including lost parcels, damaged products and incorrect consignments please view our Shipping Information

Payments:

We accept all major credit and debit cards as listed, Master card, Maestro International and Domestic, Visa Credit, Visa Debit, Visa Electron, Solo and JCB on the site. We also accept Cheques and Postal orders made payable to scentsationalperfume.co.uk - send to 46 High Street, BUXTON, Derbyshire, SK17 6HB.

We only accept payments in British Pound Sterling:

• Once your order is received, we go through routine verification processes to ensure that the credit card is verified.
• We do not charge in real-time, which means, that we do not automatically charge your credit card when the order comes through.
• All credit cards are charged on the day that the products are shipped.
• No order will be fulfilled until payment has been received and cleared.

Orders that have been paid by cheque or postal order will have an additional delay as we will have to wait for your cheque to arrive. Your cheque will have to be cleared through our banking system, which can take a further 5 working days, postal orders have no clearing period so your order will be processed once we receive the payment.

Pricing & VAT

The prices shown on this Web site are in UK £ (Pounds Sterling) and are inclusive of VAT which is charged at the current UK rate of 17.5%.

Product Availability:

If an item is not appearing on the website it may mean that we have sold out. Please email customerservice@scentsationalperfume.co.uk for information about anticipated delivery dates.

We are happy to reserve out of stock items for you. We try hard to keep all our products in stock but, sometimes items sell faster than we can predict. If something you order is not in stock, we will let you know when we expect to send it to you. You will not be charged until the goods leave the warehouse and we will only charge you postage once per order, even if we send you more than one parcel.

Non acceptance of an order may result of one of the following:

• Our inability to obtain authorisation for your payment
• The product you have ordered being unavailable from stock
• Fraudulent activity - Any person attempting to make fraudulent credit card transactions will be reported to the Police and the Credit Card Company without exception.

Scentsationalperfume reserves the right to cancel any orders if this information cannot be supplied.

Gift Wrapping Service

We offer a gift wrapping service to complement your purchase. Click here for additional information and terms and conditions.

Genuine Products:

Scentsational Perfume only sell genuine products, we do not sell fakes or counterfeit products

Testers

Testers are made available from our suppliers. They are made by the manufacturer to help promote their perfume. Some of the Testers may not have a box or a lid. This is not detrimental to the quality of the product. All the Testers we sell online have never been used and are completely authentic to the design house

Removing Your Details

Removal of Personal Information:
You have the right to remove your personal information and preferences. In order to do this please write to us at:

Scentsationalperfume.co.uk
46 High Street
BUXTON
Derbyshire
SK17 6HB

Website Technical Problems:

If you experience difficulties placing an order on our website, please do not hesitate contacting us customerservice@scentsationalperfume.co.uk we will email you within 24hours or receipt of you email.

Complaints Procedure:

If you are not completely satisfied with the level of service you have received, please let us know so we can put things right! At the first instance please email our customer service team customerservice@scentsationalperfume.co.uk and we will email you within 24hours of receipt of your complaint.

Copyright:

All content and products included on this site including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of scentsationalperfume.co.uk or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of Scentsational Perfume.co.uk or its software suppliers and is protected by UK and international copyright laws.